CHRISTMAS PROCESSING TIMES!

For guaranteed Christmas PROCESSING, please ensure all orders are placed by SUNDAY DECEMBER 1.

*Note* Please remember - Processing time (15 business days) is separate from shipping. Customers accept that any orders placed after this date may not arrive in time for Christmas. Please bear in mind that USPS final guaranteed shipment December 9-December 18. While the team will continue packing as many orders as we can, December 1 is our cut off date.

Our team has worked incredibly hard this year, and will be taking the Christmas holiday period to spend well earned time with our families. The last date we will be shipping out orders is December 20th and we will not resume shipping until the new year. While we still plan to process orders through December please remember, orders need to be placed by December 1 for shipment.

This also means the team behind the Contact Us email will also be away  Unless emails are considered HIGHLY URGENT, will not be answered until after the holidays.

Please bear in mind that due to the volume of orders, there is a possibly that your order may be placed on hold as we await shipment from our printers. We are subject to holiday processing and shipment times as well so there is a possibility if we run out of a certain item, you may not receive it in time for Christmas. This is unfortunately out of our control.

Order updates can always be found in your Account which can be accessed by clicking here.
Subscription account management can be found by clicking here.
To search for items on our website, please hit the magnifying glass at the top of the screen.
Please remember, we also have our FAQ page here, which may answer any non urgent questions you may have.

---------------------------
Thank you for choosing to contact the team at Willow Winters Publishing!!

While it seems like we have a large operation running here at Willow Winters Publishing LLC, we’re actually a vey small team. We have less than a handful of people packing and shipping orders and one person who answers all our customer service enquiries.
As a team we are constantly grinding to ensure your emails are answered and orders are shipped within reasonable times. As with any circumstance, we are humans and life happens. We strive to always give you the best service within the means of our business and please note that all decisions are as a result of a consultation with the whole team.

All orders are processed and emails checked business hours Monday-Friday (Eastern time).
Note: No orders are processed or emails answered at a weekend.

Please ensure you have checked out our FAQ page to see if your questions can be answered there before contacting us.

Note: We will not respond to any enquiries that can be answered via our FAQ page.

Thank you so very much for your patience and understanding. xo