You can always use our Contact Us page here, however please read the following FAQ page to see if your question is covered below.

If you are attempting to log into your account, please enter your email address and we will send you a log in code.

Thank you.

The best way to get an update is by logging into your account and checking on your order. If you do not have an account you can register for one and then CONTACT US and we’ll link the order to your account for you.

Please also take a look at the FAQ below to check out our current processing times. Please note, due to our processing times it is normal not to hear anything from us while we work though orders.

Currently we are trying our very best to process (not including shipping times) all orders upto 15 business days (not including Saturday) after the date of your order. This obviously is stock depending, if your order is placed on hold it is because we are awaiting items to come in to fulfil your order.

Once your order leave us, the time to reach you will depend on the shipment process with USPS and unfortunately we can’t advise on how quick/slow this will be. Please also take into consideration that when your order leaves us, USPS are responsible for the package. We cannot control if your order gets held up or if it takes longer than the USPS stated time. We do not control shipping, nor are the times stated our times.

Please note, due to our processing times it is normal not to hear anything from us while we work though orders.

All orders of the “No Number” & “Pick Your Color” Discreet Series books have a separate order processing time of 8-10 weeks.

All notes should be left in the “Shipping Notes” box at checkout! If you miss this and still need to add any notes/amend notes on your order, please CONTACT US with your order number and specific note and a member of the team will take care of that for you

You can always log into your account to check on your order. When your order is complete, and ships you will be sent an email with a tracking number.

If your shipment is delayed or hasn’t shown up/moved for a few days you need to contact USPS/your local post office. Please do not contact us before contacting USPS/your local post office, we can only see/get the same information you have on your Tracking Number.

Please note, due to our processing times it is normal not to hear anything from us while we work though orders.

Yes we do! All our shipping prices pull in real time from USPS, we cannot set or amend these ourselves. International customers should also be aware they may receive import, tax or customs fees.

We do not pay these fees, customers are in charge of paying these in order to release their package.

Once your order leave us, the time to reach you will depend on the shipment process with USPS and unfortunately we can’t advise on how quick/slow this will be. Please also take into consideration that when your order leaves us, USPS are responsible for the package. We cannot control if your order gets held up or if it takes longer than the USPS stated time. We do not control shipping, nor are the times stated our times.

All Patreon special editions are shipped at the end of the following month.

So, the August Special Edition will ship at the end of September. Septembers Special Edition will ship at the end of October and so on.

Special Editions are only sent to full paying members for the whole qualifying month.

If you’d like more information on Willow’s Patreon Tiers, please click here!

Willow’s Patreon account is packed with exclusive content and early sneak peeks not available anywhere else! There are also tiers to join that offer a Signed Special Edition Paperback or Hardback each month!

If you’d like more information on all Willow’s Patreon Tiers, please click here!

We now have a new loyalty program in the shop! For every $1 you spend you will be rewarded 1 point. Once you have built up 100 points, you can then start redeeming your points on future orders getting you money off your purchases!

In order to get points for your orders, you MUST have a registered account, we also give you 20 points just for creating an account.

Guest checkouts, will not earn points.

Please CONTACT US in regards to your subscription.

Please note – Subscriptions are shipped seasonally in the months of March, June, September and December. We ship the boxes during the whole month each season, so please allow for your subscription to be shipped until the very end of the month before contacting us.

If USPS/your local post office marks your package as lost or undeliverable, please contact USPS/your local post office and escalate with them via a claim form or helpline.

We will not be sending out replacements for lost packages until a claim has been made with USPS/your local post office. Once a claim is filed we can issue store credit or a replacement at our discretion.

If USPS/your local post office marks your package as delivered but you have not received your package, please contact USPS/your local post office and escalate/file a claim with them.

We are not responsible for stolen packages, therefore they will not be refunded or replaced. Once your package leaves us, it is out of our control and under the responsibility of USPS/your local post office.

While we understand damages can happen, please note we are not responsible for small damages that can happen during the shipping process. We will do our best to ensure your book leaves us wrapped well for its journey, however should a small damage occur during the shipping process replacements will not be sent for those.

If your item arrives with significantly bad damage, please CONTACT US within 10 days of receipt of your order so we can try and sort a solution for you.

We do not offer replacements for general wear and tear on books.

Please note, not all replacements are guaranteed. They are offered at Willow Winters Publishing LLC discretion.

Refunds are only processed on orders if there is an issue with your order. We ask that all items are returned within 7 days of receipt of your order. Once we have received your order back to us, in the condition it was sent out. Please CONTACT US to start this process.

No refunds will be offered on items after 7 days. Please note, we cannot offer refunds on orders where customers have simply changed their minds.

Shipping charges are for the shipment time only. So the time it takes for your package to arrive with you, once it leaves us. Paying for priority shipping does not mean that we can process your order any quicker than the times stated in the FAQs.

Once your order leave us, the time to reach you will depend on the shipment process with USPS and unfortunately we can’t advise on how quick/slow this will be. Please also take into consideration that when your order leaves us, USPS are responsible for the package. We cannot control if your order gets held up or if it takes longer than the USPS stated time. We do not control shipping, nor are the times stated our times.

Please ensure you have left a note in the shipping section at checkout to tell us what books you already have OR CONTACT US as soon as you have placed your order to have us update the note. We will only offer a replacement for a duplicate if we accidentally miss a particular title listed in your notes.

Since these are Mystery Boxes, if we do not have a note on the order from you, we will not replace a duplicate book.

All replacement enquiries must be made within 30 days of receipt of your box. Requests after this time cannot be fulfilled.

Kickstarter is an online platform where creators share new visions for creative work with the communities that will come together to fund them. Willow does regular Kickstarters for her Decadent Collections and other special editions that are not available anywhere else – Kickstarter is useful for Willow to gauge numbers and interested and have the funds to bring these very special editions to her readers.