For guaranteed Christmas PROCESSING, please ensure all orders are placed by SUNDAY DECEMBER 1.

*Note* Please remember - Processing time (15 business days) is separate from shipping. Customers accept that any orders placed after this date may not arrive in time for Christmas. Please bear in mind that USPS final guaranteed shipment December 9-December 18. While the team will continue packing as many orders as we can, December 1 is our cut off date.

Our team has worked incredibly hard this year, and will be taking the Christmas holiday period to spend well earned time with our families. The last date we will be shipping out orders is December 20th and we will not resume shipping until the new year. While we still plan to process orders through December please remember, orders need to be placed by December 1 for shipment.

This also means the team behind the Contact Us email will also be away  Unless emails are considered HIGHLY URGENT, will not be answered until after the holidays.

Please bear in mind that due to the volume of orders, there is a possibly that your order may be placed on hold as we await shipment from our printers. We are subject to holiday processing and shipment times as well so there is a possibility if we run out of a certain item, you may not receive it in time for Christmas. This is unfortunately out of our control.

Order updates can always be found in your Account which can be accessed by clicking here.
Subscription account management can be found by clicking here.
To search for items on our website, please hit the magnifying glass at the top of the screen.
Please remember, we also have our FAQ page here, which may answer any non urgent questions you may have.

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Thank you for choosing to contact the team at Willow Winters Publishing!!

While it seems like we have a large operation running here at Willow Winters Publishing LLC, we’re actually a vey small team. We have less than a handful of people packing and shipping orders and one person who answers all our customer service enquiries.
As a team we are constantly grinding to ensure your emails are answered and orders are shipped within reasonable times. As with any circumstance, we are humans and life happens. We strive to always give you the best service within the means of our business and please note that all decisions are as a result of a consultation with the whole team.

All orders are processed and emails checked business hours Monday-Friday (Eastern time).
Note: No orders are processed or emails answered at a weekend.

Please ensure you have checked out our FAQ page to see if your questions can be answered there before contacting us.

Note: We will not respond to any enquiries that can be answered via our FAQ page.

Thank you so very much for your patience and understanding. xo

You can always use our Contact Us page here, however please read the following FAQ page to see if your question is covered below.

If you are attempting to log into your account, please enter your email address and we will send you a log in code.

Please note, we do not offer phone calls/consultations for orders/account issues.

Thank you.

Your Subscription can be managed in your account here! If you still have questions, please CONTACT US.

Please note – Subscriptions are shipped seasonally during the months of March, June, September and December.
We ship the boxes during the whole month each season, so please allow for your subscription to be shipped until the very end of the month before contacting us.

There are no set boxes that we ship the Subscription boxes in, these can and will vary from season to season depending on what we include in the boxes. Boxes used for Subscription Mailings will be but are not limited to: White & Brown Book Lover Boxes, Pink Book Lover Boxes & Blue Willow Winters Boxes.

The best way to get an update is by logging into your account and checking on your order.

If you do not have an account you can register for one and then CONTACT US and we’ll link the order to your account for you. Please note, we do not offer phone calls/consultations for orders/account issues.

Please also take a look at the FAQ below to check out our current processing times.

Please note, due to our processing times it is normal not to hear anything from us while we work though orders.

Currently we are trying our very best to process (not including shipping times) all orders upto 15 business days (not including Saturday) after the date of your order.
This obviously is stock depending, if your order is placed on hold it is because we are awaiting items to come in to fulfil your order.

Once your order leave us, the time to reach you will depend on the shipment process with USPS and unfortunately we can’t advise on how quick/slow this will be. Please also take into consideration that when your order leaves us, USPS are responsible for the package. We cannot control if your order gets held up or if it takes longer than the USPS stated time. We do not control shipping, nor are the times stated our times.

Please note, due to our processing times it is normal not to hear anything from us while we work though orders.

Please, please ensure you triple check the shipping address you are inputting on to your account/order before checking out. Willow Winters Publishing LLC have no way of knowing your address, only what is inputted on the site when you check out.

We will not be held responsible for resending packages for customers who have entered the wrong addresses/move house and don't update their order.

Orders that are shipped out to a wrong/old/unoccupied address will be met with a reshipment charge. Alternatively, your order will be refunded minus the initial shipment charge if one was made.

You can always log into your account to check on your order, tracking will be visible in your account. When your order is complete, and ships you will be sent an email with a tracking number.

If your shipment is delayed or hasn’t shown up/moved for a few days you need to contact USPS/your local post office. Please do not contact us before contacting USPS/your local post office, we can only see/get the same information you have on your Tracking Number.

Please note, due to our processing times it is normal not to hear anything from us while we work though orders.

Yes we do! All our shipping prices pull in real time from USPS, we cannot set or amend these ourselves. International customers should also be aware they may receive import, tax or customs fees.

We do not pay these fees, customers are in charge of paying these in order to release their package.

Once your order leave us, the time to reach you will depend on the shipment process with USPS and unfortunately we can’t advise on how quick/slow this will be. Please also take into consideration that when your order leaves us, USPS are responsible for the package. We cannot control if your order gets held up or if it takes longer than the USPS stated time. We do not control shipping, nor are the times stated our times.

Shipping charges are for the shipment time only. So the time it takes for your package to arrive with you, once it leaves us.

Paying for priority shipping does not mean that we can process your order any quicker than the times stated in the FAQs.

Once your order leave us, the time to reach you will depend on the shipment process with USPS and unfortunately we can’t advise on how quick/slow this will be. Please also take into consideration that when your order leaves us, USPS are responsible for the package. We cannot control if your order gets held up or if it takes longer than the USPS stated time. We do not control shipping, nor are the times stated our times.

If USPS/your local post office marks your package as lost or undeliverable, please contact USPS/your local post office and escalate with them via a claim form or helpline.

We will not be sending out replacements for lost packages until a claim has been made with USPS/your local post office. Once a claim is filed we can issue store credit or a replacement at our discretion.

If USPS/your local post office marks your package as delivered but you have not received your package, please contact USPS/your local post office and escalate/file a claim with them.

We are not responsible for stolen packages, therefore they will not be refunded or replaced. Once your package leaves us, it is out of our control and under the responsibility of USPS/your local post office.

While we understand damages can happen, please note we are not responsible for small damages that can happen during the shipping process. We will do our best to ensure your book leaves us wrapped well for its journey, however should a small damage occur during the shipping process replacements will not be sent for those.

If your item arrives with significantly bad damage, please CONTACT US within 7 days of receipt of your order so we can try and sort a solution for you.

Please note, you may be asked to return your damaged product in order to receive a replacement. Customers understand that in doing this, there is no guarantee that the replacement will arrive undamaged.

Only one replacement will be offered per order.

We do not offer replacements for general wear and tear on books. We also do not offer replacements on merch items that have been used in ANY capacity after receipt of the order. We also do not offer replacements to customers who have been found to be resellers on Mercari or eBay!

We also do not offer shipping labels for returns.

Please note, not all replacements are guaranteed. They are offered at Willow Winters Publishing LLC discretion.

Refunds are only processed on orders if there is an issue with your order.

Please CONTACT US to start this process.

We ask that all items are returned within 7 days of receipt of your order. Once we have received your order back to us, in the condition it was sent out, we will process your refund.

No refunds will be offered on items after 7 days. Please note, we cannot offer refunds on orders where customers have simply changed their minds.

Please ensure you have left a note in the cart section at checkout to tell us what books you already have OR CONTACT US as soon as you have placed your order to have us update the note.

We will only offer a replacement for a duplicate if we accidentally miss a particular title listed in your notes.

Since these are Mystery Boxes, if we do not have a note on the order from you, we will not replace a duplicate book.

All replacement enquiries must be made within 10 days of receipt of your box. Requests after this time cannot be fulfilled.

We now have a new loyalty program in the shop! For every $1 you spend you will be rewarded 1 point. Once you have built up 100 points, you can then start redeeming your points on future orders getting you money off your purchases!

To redeem your points, you will need to click on REWARDS at the bottom of your screen and exchange your points for a coupon which you can use at checkout. In order to get points for your orders, you MUST have a registered account.

Willow’s Patreon account is packed with exclusive content and early sneak peeks not available anywhere else! There are also tiers to join that offer a Signed Special Edition Paperback or Hardback each month!

If you’d like more information on all Willow’s Patreon Tiers, please click here!

All Patreon special editions are shipped at the end of the following month.

So, the August Special Edition will ship at the end of September. Septembers Special Edition will ship at the end of October and so on.

Special Editions are only sent to full paying members for the whole qualifying month.

If you’d like more information on Willow’s Patreon Tiers, please click here!

Kickstarter is an online platform where creators share new visions for creative work with the communities that will come together to fund them. Willow does regular Kickstarters for her Decadent Collections and other special editions that are not available anywhere else – Kickstarter is useful for Willow to gauge numbers and interested and have the funds to bring these very special editions to her readers.

INTIAL RED FLAGS YOU SHOULD ALWAYS BE MINDFUL OF:

Willow NEVER picks winners. This decision was made a couple years ago now because of scammers. So anyone claiming you have won using her name and pics is a scam.

Anything with no visible username and instead using things like this: "`~``

We will NEVER ask you to "Check out a profile" or "look at the post on my feed"

We will NEVER ask you to "register via an external website"

We will NEVER ask you for your credit card information. Prizes are F R E E, you should NEVER hand over your details to win a F R E E book. If anyone ever requests banking info for a free prize, RUN AWAY!

Multiple winners being picked all in one go.

An account being called @sophaloph2.0 on Facebook and not verified.

Here is how we do, do things!

Willow’s main and ONLY Tiktok Acct is @willowwintersauthor

Willow’s main and ONLY instagram account is @willowwintersshouldbewriting

Willow’s main and ONLY Facebook page is Willow Winters

These are the ONLY accounts we post giveaways to and pick winners from.

Sophie Broughton, closes all Willow’s giveaways on Facebook, Instagram and TikTok.

Her username on Instagram is @sophaloph2.0 (verified account)

TikTok is @sophaloph2.0

Facebook is Sophie Broughton and again it's verified so you’ll see a blue tick next to her name/comment.

Winners picked on Facebook will be asked to email Sophie directly at sophie@willowwinterswrites.com for a claim form.

On IG the winners comment will be pinned and the post caption is edited to advise winners to message @sophaloph2.0

On TT Sophie will follow you from her account above and ask you to message her to get the claim form

Winners are only ever required to complete a Google Form which asks them for their name, email, mailing address and what they won. Again, no website registration or credit info necessary.