My loves,
The Mystery Box excitement is so special to me! Thank you all for choosing to support me in such an exciting and fun way!

A few reminders about the Mystery Boxes:

1) My team pack 80-100 Mystery Boxes a day so some merchandise can literally last us two days. We love to see your requests so that we know what you like but pretty please, do not make shopping lists in your notes section. I can not guarantee that the team can honor every request because it is simply not possible. The notes section is for what books and merch you already own to avoid duplicates, if you have any allergies, and a few color/style preferences.

2) Please be mindful of the item totals in the boxes (these can be found on each boxes product page). Books are expensive (remember my single books are each $16.99-19.99 and my collections from $34.99-39.99) and take up the majority of the total cost of the boxes (except all merch boxes, of course). Please factor this in when looking at the overall value of your box. And don’t forget, collection books count for more than one book because they are more costly.

3) Please know that I am under many deadlines writing new books for you all to devour plus I have three children that need their mom so I am not readily available to pack every box. I have personally taught my amazing team to pack each box as I would with the same love and care. They do not disregard any notes, even the really long ones, it is one of the reasons why we actually have a longer processing time!

4) I personally do all of the shopping for the merchandise we stock in boxes, I do my best to keep all items on brand as well as items that I would love and use personally. I adore designing, choosing and ordering the merch with my amazing readers in mind! We try to keep things seasonal for the boxes so we’re not going to stock as many thick, snuggly blankets in summer or bikinis in the winter. Same goes for drinkware, we stick to more cold weather drink ware in warmer seasons etc.

5) Keep in mind point 3 and understand that videos that you have watched on my social media may be older/reposts of some of my favourite boxes, so we may not have what you see in those videos available. Our distributor does their best to supply us with the most in demand items however occasionally their supplier simply stops making them and we will no longer have them, example, the Tavern Mugs you all loved so much! To note, I will always try to reorder the most popular and most requested items.

Finally, my Mystery Boxes may not be for everyone, and I get that. You may find that you expected and then what you receive are different and that's well within your right. However, if you do feel this way, please remember I have a real human being, processing every single contact form submitted and some of the emails she has to read are very upsetting. If you are disappointed by your box, please know you can return for a refund but when emailing, please do so with kindness.

I appreciate you taking the time to read this and I hope you enjoy your Mystery Boxes! Love and best wishes,

Willow xo